Protector Fire Services is committed to providing quality services to you and this policy outlines our obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What information do we collect?
We collect information from you when you fill out a contact form or subscribe to our newsletter. When contacting or subscribing on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number and other information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); to administer a contest, promotion, survey or other site feature; to send periodic emails. Any email address you provide for order processing, or an inquiry will only be used to send you relevant information and updates.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information, however, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven (7) years.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety, however, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Access to Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Protector Fire Services will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
Protector Fire Services
PO Box 3086
MALAGA WA 6944