Perth (08) 9207 9700     |     Bunbury (08) 9726 0095     |     Albany (08) 9841 7147     |     Geraldton (08) 9960 7701     |     Darwin (08) 8984 4511
Providing expert fire safety
solutions & specialist fire training
Call us today: (08) 9207 9700

Customer Aggression Training

Our Customer Aggression Training is particularly valuable for those working in customer service, public facing roles, human services or high-pressure environments.

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time in our lives, how we respond can change the outcome of these situations. Customer Aggression training provides you with tools and techniques to respond appropriately to threatening, violent, aggressive or inappropriate behaviour.  The training covers the following topics:

  • Effective Communication;
  • LEAPS (communication skills);
  • The escalation process;
  • Code Grey procedures;
  • Code Black procedures; and
  • Staff and Visitor Safety.

This course is theory based and can be delivered on site or at our training facility for up to fifteen (15) participants.

Our Emergency Evacuation Exercises can be conducted after training to test your team’s new skills and fulfil the workplace’s legal obligation to conduct at least one Emergency Response Exercise in the form of an evacuation of the workplace per year.

 

Contact Us

If you wish to know more about our Customer Aggression training please fill in the contact form and one of our team will reply in the next 48 hours.  Or call our office and talk to one of our friendly staff today!

Customer Aggression Training

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Our showrooms are open 8.00am – 5.00pm weekdays and located at:

Perth Office:

1952 Beach Road, Malaga WA 6090
Traditional land of the Whadjuk people
Phone: (08) 9207 9700
Fax: (08) 9248 8825

Bunbury Office:

Unit 3/1 Halifax Drive, Bunbury WA 6230
Traditional land of the Gnaala Karla Booja people
Phone: (08) 9726 0095
Fax: (08) 9726 0091

Albany Office:

37 Sanford Road, Albany WA 6330
Traditional land of the Wagyl Kaip people
Phone: (08) 9841 7147
Fax: (08) 9841 8734

Geraldton Office:

65b Forrest Street, Geraldton WA 6530
Traditional land of the Yamatji people
Phone: (08) 9960 7701
Fax: (08) 9960 7689

Darwin Office:

Unit 6/111 Coonawarra Road, Winnellie NT 0820
Traditional land of the Larrakia people
Phone: (08) 8984 4511
Fax: (08) 8984 4077

Emergency phone
After Hours Emergency Breakdown Service:
Phone: (08) 9207 9790