Our Customer Aggression Training is particularly valuable for those working in customer service, public facing roles, human services or high-pressure environments.
Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time in our lives, how we respond can change the outcome of these situations. Customer Aggression training provides you with tools and techniques to respond appropriately to threatening, violent, aggressive or inappropriate behaviour. The training covers the following topics:
- Effective Communication;
- LEAPS (communication skills);
- The escalation process;
- Code Grey procedures;
- Code Black procedures; and
- Staff and Visitor Safety.
This course is theory based and can be delivered on site or at our training facility for up to fifteen (15) participants.
Our Emergency Evacuation Exercises can be conducted after training to test your team’s new skills and fulfil the workplace’s legal obligation to conduct at least one Emergency Response Exercise in the form of an evacuation of the workplace per year.
If you wish to know more about our Customer Aggression training please fill in the contact form and one of our team will reply in the next 48 hours. Or call our office and talk to one of our friendly staff today!